Technical services management software
Retail | Logistics | Corporate | Hospitality | Technical firms
Bob! Desk is a simple and powerful SaaS technical services management software. It allows you to share useful information for the technical management of your assets with all stakeholders. Automate what can be automated and eliminate unnecessary actions.
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Our references
What you are (likely) looking to achieve with technical services management software
Better tracking in technical services management
Managing a high volume of interventions is not easy.
Being responsive, offering a relevant solution, minimizing costs, etc.
Strong constraints for an activity that never stops and that you are asked to perform with a sharp knife.
What do you think about testing the cordless screwdriver?
Data collection and centralization
No more emails, Excel, and the like.
Create interfaces to collect your intervention requests.
All that’s left is to validate and transmit them to your service providers.
Stop struggling, start managing. Stop searching, start finding!
Elimination of double entries
We need to talk about this!
Copying the intervention, pasting it into Excel, sending it by email, then updating the Excel to finally send
an email to the provider/client…
Madness! Protect your mental health.
Optimization and automation
When we present features in this field, it is
often a mix of admiration:
– “So easy to deploy 😍”
and weariness:
– “So I spend 80% of my time on unnecessary actions? 😒”.
Let’s schedule a call!
Better tracking in technical services management
Managing a high volume of interventions is not easy.
Being responsive, offering a relevant solution, minimizing costs, etc.
Strong constraints for an activity that never stops and that you are asked to perform with a sharp knife.
What do you think about testing the cordless screwdriver?
Data collection and centralization
No more emails, Excel, and the like.
Create interfaces to collect your intervention requests.
All that’s left is to validate and transmit them to your service providers.
Stop struggling, start managing. Stop searching, start finding!
Elimination of double entries
We need to talk about this!
Copying the intervention, pasting it into Excel, sending it by email, then updating the Excel to finally send
an email to the provider/client…
Madness! Protect your mental health.
Optimization and automation
When we present features in this field, it is often a mix of admiration:
– “So easy to deploy 😍
and weariness:
“So I spend 80% of my time on unnecessary actions? 😒
Let’s schedule a call!
Key features
Corrective and intervention
Dashboard
Technicians and providers
Preventive and Regulatory
Equipment and inventory
Profile-based interface
Technical services management
with Bob! Desk
Get an overview of your requests and ongoing interventions
On Bob! Desk, track the progress of your interventions in real-time via your history or your managed locations. There is nothing better than having perspective on the situation to better monitor or analyze it. You gain clarity, and the information is intelligible for all your collaborators who did not follow the intervention planning.
Modify your service requests and inform your network in one click
Add information and documents, change the time or day of the intervention, negotiate the quote: you can do everything directly on Bob! Desk without having to call or email your contact. The various stakeholders will be notified. More fluidity, more efficiency, less time wasted.
Share all information related to your service request
Do you have photos to attach? Suggestions? Instructions for your various contacts? Attach all your notes to your intervention ticket. Easy to organize, all your information is listed and accessible to the contacts you have registered on the intervention ticket.
Using Bob! Desk technical services management software:
a fast and economical transition
Bob! Desk has completely revolutionized maintenance within our company. Managers have gained autonomy. They have peace of mind and can now be 100% focused on their missions while being certain of having an impeccable store! No more wasting time looking for a tradesperson; Bob! takes care of everything in record time. Also, no more chasing invoices; everything is available at our fingertips immediately. With Bob!, we have gained time, efficiency, and quality. Maintenance is still not a walk in the park, but we're getting closer with Bob!
Yves MANSOUR
We were looking for a next-generation CMMS solution last year and the choice quickly fell on Bob! Desk.
Intuitiveness, affordable pricing, and last but not least, the service!
The quality of customer service made the difference: listening + responsiveness regarding the various issues we encountered during the deployment and use of the solution.
As a fast-growing and evolving SME, having a partner who listens to our challenges was very important.
I therefore highly recommend the Bob! Desk CMMS solution and the Team.
Boris CRIQUET
The Bob! Desk solution is THE solution that best adapts to our needs; from a user-friendly and onboarding perspective, all our center directors mastered it from their first login.
It covers all technical aspects of maintenance, whether preventive or corrective, with global views of budgets in real-time, allowing us to see deviations or lack thereof in our CAPEX.
The same goes for the regulatory control part, where we will also switch 100% to the solution as soon as our contract with our historical provider ends.
I am entirely satisfied with the solution.
Carlos FRANCISCO
Frequently Asked Questions
Do you still have questions about our Bob! Desk service and maintenance request management tool? Give our technical team a call at 01.84.60.12.50.
What is Bob! Desk?
Bob! Desk is a software for managing service, maintenance, and repair requests. It is a CMMS platform that simply centralizes all planning and communication tools between the various stakeholders: you, us, your collaborators, your providers, our tradespeople, and anyone else you wish!
On which devices can I use Bob! Desk?
Bob! Desk software is available on any device: PC, Mac, tablet, or smartphone. It requires an internet connection and an up-to-date browser (ideally Chrome).
What are the benefits of using the Bob! Desk request management tool?
By using Bob! Desk, you benefit from a multitude of advantages. These include:
- A platform that centralizes all your management
- Certified and pre-selected providers from our Bob! Dépannage network that you can count on
- Advice and support for your emergencies and technical needs
- A team available for any questions: problem identification, price lists, recruitment advice...
What is the commitment for a Bob! Desk subscription?
The commitment is for 12 months. With annual payment, you have the option to cancel your subscription by email.
How can I contact Bob! Desk support?
You can reach us from 8 AM to 10 PM, 6 days a week: via the in-app chat, by phone at 01.84.60.12.50, or by email at hello@bob-desk.com