Tourne & Vis Optimizes Performance by Customizing Maintenance with Bob! Desk CMMS
Company Profile
Tourne & Vis
Founded by two childhood friends in 2008, Tourne et Vis is the oldest professional DIY service provider in the market. They are renowned for their seriousness and transparency, which are core values of their structure.
Whether you are an individual or a business, Tourne&Vis offers its expertise and interpersonal skills to complete your project quickly and efficiently.
- Name: Tourne & Vis
- Sector: Multi-technical Maintenance
- Field: DIY and Maintenance
- Launch: Q4 2020
- Presence: France
Main Problems Solved
By Bob! Desk
Operational
Elimination of multiple manual ticket entries
→ solved thanks to access to different interfaces (store, maintenance department, technician)
Implementation of a custom ticket management workflow
→ solved by customizing the ticket creation, validation, and assignment process
Monitoring and Decision-Making
Significant reduction in request processing time.
→ achieved through centralization and automation of management
Simplified analysis and control with the elimination of multiple files
→ solved thanks to the dashboard and its customization
Economic
Optimization of curative and preventive maintenance processes
→ with the use of preventive ticket generators, automatic alerts, performance indicators
Optimization of direct and indirect costs (management and purchasing costs)
→ the tool allowed for reduced workload and better cost tracking
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