CMMS Frequently Asked Questions
Everything you need to know about the maintenance management tool Bob! Desk. A question left unanswered? Call our technical team on +33 1 84 60 12 50.
Bob! Desk is a ticketing tool for managing maintenance and repair interventions. It is a platform that simply centralises all the planning and communication tools between the different stakeholders: you, us, your colleagues, your service providers, our tradespeople and anyone else you want!
The Bob! Desk platform is available wherever you have an internet connection. It works on all devices: from your web browser (Google, Safari, Firefox, Edge, Opera, Brave, Ecosia, …) to your PC, Mac, tablet or smartphone.
Say goodbye to the calls and emails exchanged all day long with your service providers. Propose a location and time for the intervention, the provider replies with their availability and an attached quote, and it is up to you to approve. Once the appointment is confirmed, it appears in your Bob! Desk calendar.
You can reach us 24/7 by phone on +33 1 84 60 12 50 or by email at [email protected].
Prefer to do it online? Find our contact forms directly on our contact pages.
By using Bob! Desk, you benefit from a wide range of advantages, including:
- A platform that centralises all your management
- Certified providers, pre-selected by our Bob! Dépannage network, that you can count on
- Advice and support for your emergencies and technical needs
- A team available for any question: problem identification, price list, recruitment advice… This is our specialty.
Bob! Desk has no commitment. Pay monthly or yearly, and you can suspend the service at any time, provided your interventions and online invoices are up to date. For any CMMS question, you can consult the Legal Notice.
The providers integrated into Bob! Desk come from our Bob! Dépannage network. They have been met, tested and approved by our team of experts.
Our tradesperson providers must, among other things, have sufficient experience in their trade, hold the accreditations relevant to their field (a professional licence and insurance) and comply with the Bob! Dépannage ethical charter when carrying out their services (for example, compliance with the price list).
After each intervention, we also ask our customers for their reviews and feedback to ensure the consistent quality of our providers’ services.
Siamo orgogliosi di annoverare tra i nostri clienti:
