Your sites or your clients. Your providers or your technicians. Your teams or your interventions. One single platform.
Bob! Desk brings together in a single platform what your teams manage today by email and spreadsheet. Whether you operate your own network or that of your clients, from small businesses to the CAC 40.
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They manage their operations with Bob! Desk
Modular by design.
Sites
Centralize all your sites and manage your multi-establishment operations from a single interface.
- Complete site file: location, contacts, documents and automatically generated QR code
- Clear tree structure by site, zone and equipment
- Tracking of expenses and indicators by site
Equipment
Manage your entire fleet thanks to a detailed, scalable and intelligent asset file.
- Customizable file with photos, documents and warranties
- Tracking of expenses and performance indicators by equipment
- Integration of warranties, replacement date, modification history
Technicians
Give your technicians the right access and track their activity in real time.
- Simple creation of profiles and associated permissions
- Management of skills, intervention zones and notifications
- Automatic assignment of interventions, tracking of workload and performance
Providers
Manage your network of providers and automatically assign the right interventions.
- Cost-free access to a dedicated provider platform, easy to use without training
- Assignment by zones and skills, with automatic allocation rules
- Tracking of performance and rating by provider
Users
Adapt the platform to each profile thanks to fine-grained rights management.
- Adaptable functional scope according to profiles
- Public portal for creating intervention requests
- Secure authentication with SSO
Directory
Looking for partner companies? Look no further!
- Search by skill, zone or site. National and international
- Partners trained on Bob! Desk
- Rating and information accessible directly from the directory
Documents
Centralize all your documents and make them accessible at the right time.
- Contracts, warranties, leases and reports attached to each site, equipment and provider
- Dedicated module for quick document search
- Full history and version traceability
Intervention
Declare, assign and track each curative intervention from end to end.
- Simplified creation from a QR code or a public interface
- Manual or automatic assignment to the right technician or provider
- Real-time tracking and full history of each request
Domains
Organize your interventions by domain (and sub-domains) of skill for optimal processing.
- Classification of requests by trade, domain or technical sub-domain
- Automatic routing to the appropriate responder
- Consolidated view of activity by domain
Integrated messaging
Exchange directly with all stakeholders without leaving the platform.
- Messaging integrated into each intervention request
- Automatic notifications for each new reply
- Exchange history kept in the file
Intervention reports
Create then automatically receive reports and evaluate your responders.
- Report collection at the end of the intervention
- Automatic reminders in case of missing report
- Rating of the responder at each intervention
Alerts & SLA
Be alerted in case of exceeded deadlines.
- Two types of alert: low or high
- Tracking of intervention times by provider according to criticality
- 10 statistics dedicated to measuring provider performance
Budget management
Create global or site-specific budgets, manage your multi-year plans.
- Real-time view of consumed, remaining, and committed budget
- Manage but above all anticipate overruns
- Consolidated budgetary tracking by site and by period
Planning
Automate your periodic interventions and never miss a deadline again.
- Two modes: calendar or regulatory
- 17 frequencies available
- Assignment to a site or equipment
Calendar
Visualize all your preventive operations on a single calendar.
- Upcoming / in progress / completed view
- Site, equipment, technician, provider filters
- Visualize preventive maintenance by site or by check
Automatic reminders
Let the platform follow up on your preventive interventions for you.
- Configurable reminders (planning, reminder, delay)
- Automatic notifications to the right teams
- Zero forgotten operations
Reports
Standardize your controls thanks to custom reports and checklists.
- Customizable reports/checklists
- Integration of provider reports
- Full traceability
Contracts
Attach your maintenance contracts to your intervention plans.
- Integration of preventive contracts
- Tracking of deadlines
- Automatic generation of linked interventions
Snags
Transform each check into tracked compliance actions.
- Snags on 3 levels of criticality
- Manual or automatic assignment
- AI: automatic creation of snags
Claim file
Centralize all information about a claim in a single file.
- Information about a claim in a single file
- Customizable sections/fields
- Full vision until closure
Claim declaration and management
Declare and manage each claim with end-to-end visibility.
- Quick file creation
- Tracking of different declarations
- Simplified coordination with teams
Financial elements
Control costs, deductibles and reimbursements for each claim.
- Management of deductibles by origin
- Tracking expenses/reimbursements
- Consolidated cost per file
Restoration interventions
Simply manage restoration works after a claim.
- Interventions linked to the file
- Direct solicitation or competitive bidding of providers
- Tracking of expenses and indemnities
Document management
Group all documents for a claim in the same place.
- Collection of quotes, expert reports, statements, invoices
- Sharing with insurers/experts
- History and traceability
Roles
Give each stakeholder the right visibility on the file.
- Dedicated roles (internal, provider, expert, insurer)
- Limited access to useful info
- Real-time tracking
Planning
Plan and track your renovation projects, lot by lot.
- Management possible by lots, sub-lots and tasks
- View by project or macro
- 3 task assignment modes (direct, proposal, call for tenders)
Equipment
Attach your works to the relevant equipment and sites.
- Association with assets/sites
- Sharing with other modules
- History by equipment
Snags
Create and manage your snags until they are fully cleared.
- Create and track your snags to guarantee perfect execution
- Real-time tracking of clearance
- 3 levels of criticality and comments
Budget
Manage the budget and expenses of each project in real time.
- Quotes/orders/invoices
- Planned vs. committed costs
- Overrun alerts
Site meetings
Track your site meetings and keep a record of every decision.
- Planning + minutes
- Action tracking
- Sharing with the project team
Checklist
Standardize your key steps thanks to dedicated checklists.
- Create your checklists: "Pre-project", "Construction", "Pre-opening audit"
- Customization by site
- Completion tracking
Instant costing
Estimate the cost of a renovation project in 2 minutes.
- Costing from your cost base
- Reusable price base
- Scenario comparison
Planning
Plan your audits across your entire network with ease.
- Assignment to a site/technician
- Recurring programming
- Upcoming/completed overview
Template creation
Design audit templates adapted to each of your needs.
- Custom template
- Reusable on all sites
- Standardization of controls
Audit report
Automatically generate clear and actionable audit reports.
- Structured report
- Anomaly signaling
- Immediate sharing
Compliance
Measure the compliance of your sites and compare their performance.
- Success rate between stores
- Evolution over time
- Identified at-risk sites
Action plans
Transform each anomaly into a tracked action plan.
- Plans derived from anomalies
- Tracking of post-audit expenses
- Progress until resolution
Statistics
Manage the quality of your network thanks to audit indicators.
- Success rate by site/checkpoint
- Compliance evolution
- Inter-site comparison
AI Agents
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Auto-correction
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Automatic text translation
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Duplicate detection
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Automatic quote analysis
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Automatic invoice analysis
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Automatic intervention slip analysis
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One platform for all sectors
Retail
Points of sale, Corners, Agencies
Restaurant
Café, Hotel, Restaurant
Hospitality
Hotels, Sports sites
Real Estate
MANAGEMENT & FM
Healthcare
Non-profit & Healthcare
Service sector
Headquarters, Offices, Logistics
Problems solved
Deadlines that fall through the cracks
“We use it daily to organize our recurring maintenance, anticipate upcoming interventions and not miss important deadlines.”
Nicolas G · CMMS Assistant
Back-and-forth by email
“The shared messaging allows us to communicate instantly and directly with all stakeholders: auto center, headquarters team, provider. This saves us precious time.”
Christophe V · Infrastructure Manager
Expenses you don't see coming
“The ticket history by location and by equipment offers us full traceability of the interventions carried out and allows us to track the cumulative expenses associated with each piece of equipment.”
Nicolas P · Technical Manager France
Exports redone by hand
“The customizable reports allow us to quickly extract the information we need, with a presentation adapted to our different interlocutors.”
David H · Property Management Officer
Providing more visibility to our clients
“Giving real-time access to our clients so they can follow the progress of interventions.”
Yves-Emmanuel B. · Director
Scattered information
“The summary of information in one place is very useful and avoids navigating to several places to find information.”
Aida L · Facility management
Superpowers available
We developed these capabilities with our clients. They are perfectly integrated into the solution and just a click away.
Diagnosis & qualification
AI Agents enriches each ticket as soon as it is created: title, description, urgency and suggested resolutions.
Management copilot
It writes reminders, summarizes histories and recommends the best provider.
Cost optimization
Grouping of similar interventions, comparison of quotes, detection of overruns.
AI Agents
Autonomous agents that qualify, follow up and orchestrate interventions — from ticket to closure.
Quote / invoice analysis
The AI reads your quotes and invoices, spots price discrepancies and abnormal lines.
Detection of recurring breakdowns
AI Agents identifies equipment that breaks down repeatedly and alerts before it happens again.
Save hours. Reduce costs.
AVERAGE REPAIR TIME
One third less time between the reporting of a breakdown and its resolution.
ROI PER YEAR
For every euro invested in Bob! Desk, our clients save 3 to 7 times more, every year.
RECOVERED / WEEK
Time given back to your teams, removed from manual entry and coordination.
TO CREATE A TICKET
A QR code scan, a photo, a description. The right work order, every time.
DIRECT COST REDUCTION
Quotes compared, overruns detected, contracts better negotiated.
TO BE PROFITABLE
Live in a few hours, not several months. Value arrives quickly.
Connected to your ecosystem.
Bob! Desk integrates with your tools and processes. Your data flows, your teams keep their habits.
SSO
Single sign-on via your directory (SAML, OAuth, Azure AD). Your employees connect in one click, in complete security.
Open & documented API
A full and documented REST API to synchronize your data both ways with your existing systems.
Custom integrations
ERP, DMS, accounting or business tools: our teams connect Bob! Desk to your stack, according to your needs.
They regained control.
“Bob! Desk perfectly meets the needs of Le Five. A simple, intuitive CMMS software, and above all a reactive team very close to us, which allows direct exchanges with members of the Bob! Desk team.”
Carlos Francisco
Maintenance & works manager · 30 complexes
“Since Bob! Desk, Lapeyre has been able to optimize the management of its internal processes, ensuring increased consistency between teams and a rise in efficiency. Its deployment allowed us to centralize requests, reduce silos and improve operational responsiveness on a daily basis.”
Florence Meuleman
Maintenance manager · 132 stores
“Bob! Desk meets our criteria for tickets and preventive maintenance. With Bob! Desk, we can work on multiple devices: PC, smartphone, and tablet, and even via the CMMS application.”
Vincent Gillet
Maintenance Manager · industrial site
“A great maintenance tracking software! We appreciate the flexibility of the tool and the fact that the team is dynamic and attentive. We abandoned our Excel files and lightened our inboxes. I love the supplier invoice validation module.”
Lionel Cazaubon
Maintenance manager · 160 boutiques
“We were actively looking for an intervention management software for our technicians. Since the implementation of the CMMS software, a real change has occurred in how we collaborate. It's now more efficient, simpler, and everything is done with full transparency.”
Yves-Emmanuel B.
Co-founder · 35 agencies
“Thanks to Bob! Desk, Age&Vie has been able to structure and effectively track all of its internal requests, guaranteeing better responsiveness and better transparency between departments. It allows us to centralize exchanges and fluidify processes within our homes.”
“Since we have been using Bob! Desk to manage our network of bakeries (+1000), our maintenance team has gained fluidity. The interface is intuitive, and customer support is always reactive and available. A solution I recommend without hesitation.”
Lucie Payet
Digital Projects Manager · 1000 sites
“A simple and powerful CMMS solution with excellent ergonomics. It is the tool that allows us to optimize our maintenance and communicate effectively with the restaurants. The Bob! Desk team is attentive and reactive. I recommend!”
Farid Benahji
Facility Manager · 50 restaurants
We have the answers.
And for anything else, don't hesitate to ask us — we'll be happy to answer you.
Schedule a callIf you manage multiple sites — stores, restaurants, hotels, agencies or points of sale — Bob! Desk centralizes and standardizes your operations: providers, interventions, audits, compliance, equipment and maintenance, in a single platform. In a 30-minute demo, we'll show you how it adapts to your field challenges.
Your data belongs to you, 100%. You can export it at any time via native exports or our open and documented API. European hosting, SSO and compliance on the agenda.
The platform can be configured from end to end in a few hours, not several months. A dedicated CSM accompanies you from launch to scale-up, with personalized onboarding and training workshops.
With 10 to 12 major updates per year, Bob! Desk is constantly evolving. All new features related to your modules are included in your subscription, so you continuously benefit from the latest improvements at no additional cost.
At Bob! Desk, support and assistance are included in your subscription, with no surprises or on-demand billing. Our model is designed to guarantee you constant service, regardless of the volume of your requests.
Ready to take back control of your maintenance?
30 minutes, on your own sites and your use cases. We show you exactly what Bob! Desk changes for your teams — without commitment.
- ✓ Personalized demo for your sector
- ✓ Live estimation of your ROI
- ✓ Response from an expert within 1 business hour