Beauty Success Optimizes Performance by Customizing Maintenance with Bob! Desk CMMS
Identity Sheet
Beauty Success
It all began in 1973 when brothers Christophe and Philippe GEORGES decided to launch the first perfumery. In 1995, they created the BEAUTY SUCCESS brand. Since then, the brand has become a national benchmark with an international presence and the creation of beauty centers.
- Name: Beauty Success
- Sector: Retail
- Domain:
- Launch: Q4 2020
- Presence: International
Main Problems Solved
By Bob! Desk
Operational
Elimination of multiple manual ticket entries
→ solved thanks to access to different interfaces (store, maintenance department, technician)
Implementation of a customized ticket management workflow
→ solved by customizing the ticket creation, validation, and assignment process
Monitoring and Decision-Making
Significant reduction in request processing time.
→ achieved through centralization and automation of management
Simplified analysis and control with the elimination of multiple files
→ solved thanks to the dashboard and its customization
Economic
Optimization of curative and preventive maintenance processes
→ with the use of preventive ticket generators, automatic alerts, performance indicators
Optimization of direct and indirect costs (management and purchasing costs)
→ the tool allowed for reduced workload and better cost tracking
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