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Sectors → Retail

Retail CMMS

CMMS software for retail: manage maintenance across your store network

Lapeyre, Marie Blachère, Beauty Success, and HEMA have structured their maintenance with Bob! Desk, an intervention management software designed for multi-site networks — simple for field teams, powerful for oversight.

132+ Lapeyre stores managed via our CMMS software
1,000+ Marie Blachère bakeries
-30% observed intervention management costs
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Specific Challenges of Retail Maintenance

A maintenance manager overseeing 50 stores faces different problems than a technician at a single site.

Unmanageable Ticket Volume
50 to 500 requests per month, all via email or phone. Impossible to prioritize without a tool.
Providers Imposing Their Platforms
Lapeyre managed dozens of contacts, each with their own interface. Consistency was lost.
Zero Visibility on Costs Per Site
Without a CMMS, it's impossible to compare maintenance expenses between stores or anticipate cost overruns.
Central Team Overloaded with Re-entries
The maintenance department spent 1/3 of its time manually reconciling work orders and invoices.

What Bob! Desk concretely changes for retail networks

Store QR Code Scan

Stores create their tickets directly — without going through central office

An operator scans the QR code of the faulty equipment, describes the problem in 30 seconds from their smartphone. The ticket goes directly to the maintenance department with the priority level. No more follow-up calls, no more lost information.

Lapeyre Result: Everyone has the same level of information, at all times.
Multi-site Dashboard

A dashboard per store, per provider, per type of intervention

Monitor your indicators in real-time: processing times, costs per site, provider performance. The Blachère Group reduced its processing costs by 30% and resolves 35% of its tickets in less than 2 hours.

Blachère Result: Near real-time reporting of maintenance costs, analytically assigned to the correct stores.
Provider Interface

Your providers in the same interface — at no additional cost

Each provider accesses their interventions from their dedicated interface. They receive requests, update status, and submit reports and invoices. At Beauty Success (160 stores), the accounting workload decreased from one-third FTE to approximately two hours per week.

Beauty Success Result: Total transparency in operations between stores, maintenance department, and providers.

You've seen the benefits of a retail CMMS — see it in action

Bob! Desk is a SaaS CMMS software, with no installation required, deployed in less than an hour across your entire store network. No IT project needed.

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Case study

How Lapeyre simplified maintenance across 132 stores

Florence Meuleman, Store Manager, rolled out Bob! Desk across the entire network in 2021.

132 stores
managed from a single interface
Unified access
everyone sees the same data in real time
Quick training
made possible by the tool's simplicity and ease of use
"

Bob! Desk stood out as the best balance between simplicity and a very easy-to-use interface. If I had to sum up Bob! Desk in three words : easy, unique and essential.

FM
Florence Meuleman
Maintenance Manager, Lapeyre
Read the full case study →

Most Used Features by Retail Networks

01
QR Code per Equipment
Each piece of equipment has its QR code. Field teams create a ticket in 30 seconds, without prior training.
02
Mass Import
Stores, addresses, contacts, equipment imported directly from your existing Excel files. In less than 2 hours.
03
Dedicated Provider Interface
Your providers receive and update their interventions from their own interface, without adapting to each client.
04
Multi-site Dashboard
All your indicators by store, by region, by provider — in real-time, without manual consolidation.
05
Integrated Invoice Validation
Reduce accounting workload. Beauty Success: from 1/3 FTE to 2h/week.
06
Planned Preventive Maintenance
Regulatory controls, automatic reminders, monitoring of reserves — nothing slips through the cracks.

They trust us in retail

Lapeyre Marie Blachère Beauty Success HEMA Fusalp

Bob! Desk retail: who is it for, exactly?

We work best in certain contexts. If your situation matches one of these profiles, let's talk.

A good fit
✓Network of 20 to 1,000+ points of sale
✓Multiple service providers to coordinate
✓Need for centralized visibility on costs and lead times
✓Maintenance team spending too much time on emails and Excel
✓Management asking for accountability on maintenance spending
Less of a fit
—Network of fewer than 5 sites with low volume
—Fully in-house maintenance, no external providers
—Need for a heavy-duty CMMS with built-in ERP
—Heavy industrial environment (complex mechanical maintenance)

With the right tool, you can monitor maintenance across your entire retail network with ease

Optimizing the in-store experience and boosting sales across your network requires efficient management of a large number of interventions. However, this complex task can be simplified with the right tool.

Our retail CMMS gives you an instant overview of the key information for each of your sites: detailed site profile, installed equipment, active contracts, intervention history, service providers and spending.

With Bob! Desk, you can oversee your entire network and optimize maintenance management across your stores, points of sale and interventions.

Real-time multi-site overview
Detailed profile for each site
Complete intervention history
Budget and spending tracking
Centralized service provider management
Unified communication between stores and technicians
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Your Questions about Bob! Desk for Retail

How long does it take to deploy across 100 stores?
Depending on your organization, between 2 weeks and 3 months. Mass import and remote training significantly shorten deployment times. Lapeyre trained its teams remotely thanks to the tool's simplicity.
Do my store managers need training?
One hour is enough to create their first ticket. The interface is designed for non-technicians. Beauty Success teams created their first tickets without extensive training.
Can we restrict what stores see?
Yes. You define permissions by role: what operators, sector managers, and the central service see is fully configurable.
Are our providers required to pay a subscription?
No. Provider access is free. They receive their assignments, update status, and submit their reports and invoices at no additional cost.
Can we test on a few stores before rolling out generally?
Yes. Many clients start with a pilot of 5 to 10 sites, validate, then expand. We support this process step by step.
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Structure your retail network's maintenance with CMMS software

Our maintenance management software is free to try, instant and no-commitment. Deployed in under 90 days.

  • ✓ No installation
  • ✓ Free tial
  • ✓ No credit card needed