Manage every intervention with speed and precision.
A single platform to declare, assign, and track every intervention — internally or with your service providers.
- Creation via QR Code or public portal
- Three assignment modes, automatic or manual
- Centralized messaging and reports per intervention
- Supplier quote and invoice validation
alt="Cold room leak intervention in Bob! Desk: assigned to Sofian P., visit announced on April 18 from 2 PM to 4 PM, quote of €420 signed electronically and compliant report"fetchpriority="high" decoding="async">
THEY MANAGE THEIR INTERVENTIONS WITH BOB! DESK
Manage your interventions from A to Z.
From request creation to invoice validation, Bob! Desk centralizes your entire intervention process in one tool.
Declare an intervention in seconds.
Facilitate incident reporting with interfaces adapted to each user and automate the initial processing steps.
- Creation via QR Code or public portal
- Interfaces adapted for managers, technicians, users, and service providers
- Integrated messaging for each intervention
- Automatic duplicate detection using AI
- Automatic description correction
alt="List of interventions in Bob! Desk: 128 open requests across 9 sites with urgent, in progress, planned, quote received, and resolved statuses">
alt="Intervention assignment and tracking in Bob! Desk: requests in progress across 9 sites with visit announced, to be arbitrated, pending, and closed statuses">
Coordinate each intervention efficiently.
Assign requests, plan interventions, and track their progress until resolution.
- Three assignment modes: propose, assign, or call for tenders
- Automatic or manual assignment
- Planning from the calendar
- Management of key dates (visit announced, intervention completed)
- Collection of intervention reports
- Automatic reminders
- Evaluation of service providers
Maintain control over all your interventions.
Manage your service providers, track costs, and make decisions faster with complete visibility.
- Advanced calendar with unavailability management
- Electronic signature of quotes
- Supplier invoice validation
- Automatic alerts
- Intelligent quote analysis based on your BPU, contracts, and intervention orders using AI
alt="Automatic door equipment sheet in Bob! Desk: warranty valid until 11/12/26, next annual maintenance on 09/19/2026, high incident level and cost of €5,700 over 12 months">
Save hours. Reduce costs.
AVERAGE REPAIR TIME
One third less time between the reporting of a breakdown and its resolution.
ROI PER YEAR
For every euro invested in Bob! Desk, our clients save 3 to 7 times more, every year.
RECOVERED / WEEK
Time given back to your teams, removed from manual entry and coordination.
TO CREATE A TICKET
A QR code scan, a photo, a description. The right work order, every time.
DIRECT COST REDUCTION
Quotes compared, overruns detected, contracts better negotiated.
TO BE PROFITABLE
Live in a few hours, not several months. Value arrives quickly.
Much more than maintenance software.
Maintenance doesn’t stop at interventions. Bob! Desk also centralizes all the tools that facilitate your teams’ daily work.
Supplier Quote Management
Compare quotes, validate with one click, and keep each site's budget under control.
Dashboards
Volumes, deadlines, costs, and compliance in real time. Export and share in two clicks.
Shared Calendar
Interventions, technicians, and service providers on a common schedule. No more double-booking.
Stock Management
Track parts and consumables by warehouse, with threshold alerts and timely reordering.
EDM — Technical Documents
Plans, contracts, reports, and warranties centralized. Always the correct version, from the field.
Contracts & Warranties
Be alerted before each contract or renewal deadline, never caught off guard.
Included in all our offers.
The fundamentals you need for a smooth deployment, included in your subscription.
Automatic updates
The platform continuously evolves, without any intervention on your part.
Human support, 9 AM–6 PM
A responsive team that replies within a few hours, at no extra cost.
Open API & SSO
Secure connection to your directory and business tools.
They regained control.
“Bob! Desk perfectly meets the needs of Le Five. A simple, intuitive CMMS software, and above all a reactive team very close to us, which allows direct exchanges with members of the Bob! Desk team.”
Carlos Francisco
Maintenance & works manager · 30 complexes
“Since Bob! Desk, Lapeyre has been able to optimize the management of its internal processes, ensuring increased consistency between teams and a rise in efficiency. Its deployment allowed us to centralize requests, reduce silos and improve operational responsiveness on a daily basis.”
Florence Meuleman
Maintenance manager · 132 stores
“Bob! Desk meets our criteria for tickets and preventive maintenance. With Bob! Desk, we can work on multiple devices: PC, smartphone, and tablet, and even via the CMMS application.”
Vincent Gillet
Maintenance Manager · industrial site
“A great maintenance tracking software! We appreciate the flexibility of the tool and the fact that the team is dynamic and attentive. We abandoned our Excel files and lightened our inboxes. I love the supplier invoice validation module.”
Lionel Cazaubon
Maintenance manager · 160 boutiques
“We were actively looking for an intervention management software for our technicians. Since the implementation of the CMMS software, a real change has occurred in how we collaborate. It's now more efficient, simpler, and everything is done with full transparency.”
Yves-Emmanuel B.
Co-founder · 35 agencies
“Thanks to Bob! Desk, Age&Vie has been able to structure and effectively track all of its internal requests, guaranteeing better responsiveness and better transparency between departments. It allows us to centralize exchanges and fluidify processes within our homes.”
“Since we have been using Bob! Desk to manage our network of bakeries (+1000), our maintenance team has gained fluidity. The interface is intuitive, and customer support is always reactive and available. A solution I recommend without hesitation.”
Lucie Payet
Digital Projects Manager · 1000 sites
“A simple and powerful CMMS solution with excellent ergonomics. It is the tool that allows us to optimize our maintenance and communicate effectively with the restaurants. The Bob! Desk team is attentive and reactive. I recommend!”
Farid Benahji
Facility Manager · 50 restaurants
All about corrective maintenance.
Corrective maintenance refers to all interventions carried out after a breakdown or malfunction of equipment. Its objective is to quickly restore the installation to working order to limit activity interruptions. It includes diagnosis, assignment of service providers, repair, intervention tracking, and a history of actions performed.
Preventive maintenance involves intervening before a breakdown occurs through planned operations. Conversely, corrective maintenance only intervenes when equipment is already faulty. An effective maintenance strategy generally combines these two approaches to reduce costs, limit production stoppages, and extend equipment lifespan.
Bob! Desk centralizes the entire corrective maintenance process on a single platform. Teams can report a breakdown, automatically create an intervention ticket, assign the request to the right technician or service provider, track its progress in real time, and maintain a complete history of interventions. This centralization accelerates incident resolution and improves operations management.
To reduce intervention times, it is essential to centralize requests, automate their assignment, communicate quickly with service providers, and track each resolution step. Bob! Desk brings together all these features in a single platform to accelerate breakdown processing and limit activity interruptions.
The main indicators are the average response time, mean time to repair (MTTR), number of breakdowns per equipment, on-time resolution rate, intervention cost, and service provider performance. Bob! Desk centralizes this data in dashboards to facilitate maintenance management and continuous improvement.
By centralizing intervention history, costs, breakdown causes, and equipment data, Bob! Desk helps identify the most problematic assets. Technical managers can thus implement targeted preventive actions, adjust their maintenance plans, and sustainably reduce the frequency of incidents.
Simplify your intervention management.
Discover how Bob! Desk helps multi-site companies process their interventions faster, with more visibility and less administrative burden.
- ✓Personalized demo for your sector
- ✓Live ROI estimation
- ✓Response from an expert in less than 1 business hour