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Imagine you work for an industrial or craft company. You’re sitting in your office, walking through a warehouse, or operating a machine in a production workshop when something unexpected happens. Perhaps the ceiling lights flicker, the toilets overflow, or a warning light comes on.
What do you do? Who do you call? Do you have a procedure to handle such a situation, or are you left in the dark? This is where a maintenance request submission system would be incredibly useful.
What is a maintenance request system?
A maintenance request system is software used in an organization to submit maintenance work requests to the maintenance department. Requests are typically submitted via a web or mobile application. Most maintenance request forms are user-friendly, short, and simple.
Uses of maintenance request systems
Maintenance request systems can be used in various ways, depending on the organization’s structure and its maintenance needs. Here are a few examples:
A nonprofit organization allows volunteers to submit maintenance request forms when they notice repairs that need to be done. A volunteer coordinator reviews the requests, approves them, and distributes the subsequent work orders to contractors who perform the work. Data from completed work orders is recorded in the work order history, enabling volunteer coordinators to build a list of acceptable contractors.
Maintenance request systems are used by production teams in manufacturing companies that use manufacturing maintenance software, as they allow them to quickly and easily report maintenance issues.
Tenants in an apartment complex use maintenance requests to alert property management to problems in their unit, such as a short circuit in electrical wiring, a roof leak, or a stove burner that won’t light.
In other sectors, customers use a service request system to request that maintenance work be performed by an external maintenance service company.
Maintenance requests and CMMS
A system for submitting maintenance requests is a beneficial component of computerized maintenance management system (CMMS) software. A CMMS’s maintenance request features will streamline your maintenance management process and enable closer integration of your maintenance team with other departments in your organization.
Easy-to-use maintenance request forms: A good maintenance request form is easy to complete and submit. Even those working without access to a desktop or laptop computer can submit requests on their mobile phone or tablet.
Automatic notifications: After a request is submitted, notifications are sent to a group of email addresses you choose. Those who receive the notifications can review the requests and determine their priority level.
Flexible work order creation: To filter maintenance requests and manage work order creation, many maintenance request systems offer the option to require management approval, allowing you to filter out any duplicate or incomplete requests before they become work orders.
Status updates: Notifications about requests are distributed throughout the process, facilitating communication between requesters and maintenance personnel. Updates are sent to requesters so they stay informed about the status of their requests.
Managing maintenance requests with Bob! Desk
The Bob! Desk service request management system offers a number of easy-to-use features, including its simple and user-friendly interface. You don’t need to be a computer expert to successfully submit a maintenance request form. All requesters need to do is fill in a few fields and click the “Submit” button. Since the application is web-based, it’s available not only on desktop computers but also on mobile devices. Anyone can submit a request, whether they’re in the office, on the production floor, or on the go.
Bob! Desk can be configured to automatically create work orders or go through an approval process before the request becomes a work order, giving you great flexibility in your workflow. You can define exactly what information you want to see in each request and include other custom submission instructions. The interface can be configured the way that works best for you, including home and instruction pages. Request a demo to learn more about Bob! Desk.
Deliver the best
to your customers and your company
3h20
average time saved in management
per week
2.0
modern web app accessible from your mobile, tablet, or PC
500+
specialized partner
companies
$0
to create your account and test our next-generation CMMS
30%
average incidents
handled
+ 34
years of technical experience
on the team
3h20
average time saved in management per week
2.0
modern web app accessible from your mobile, tablet, or PC
500+
specialized partner companies
$0
to create your account and test our next-generation CMMS
30%
average incidents handled
+ 34
years of technical experience on the team