CMMS Frequently Asked Questions
Do you still have questions about our maintenance management tool Bob! Desk? Call our technical team on +33 1 84 60 12 50 for all your CMMS questions.
What is Bob! Desk?
Bob! Desk is a ticketing tool for managing maintenance and repair interventions. It is a platform that simply centralises all the planning and communication tools between the different stakeholders: you, us, your colleagues, your service providers, our tradespeople and anyone else you want!
On which devices can I use Bob! Desk?
The Bob! Desk platform is available wherever you have an internet connection! Great, isn’t it?
To be more precise, Bob! Desk is available on all devices: from your web browser (Google, Safari, Firefox, Edge, Opera, Brave, Ecosia, …) to your PC, Mac, tablet or smartphone.
> Learn more about Full Web CMMS
How do we communicate on Bob! Desk?
Say goodbye to the calls and emails exchanged all day long with your service providers. Propose a location and time for the intervention, the provider replies with their availability and an attached quote, and it is up to you to approve. Once the appointment is confirmed, it appears in your Bob! Desk calendar.
> Learn more about the CMMS features
How can I contact Bob! Desk support?
You can reach us 24/7 by phone on +33 1 84 60 12 50 or by email at [email protected]
Prefer to do it online? Find our contact forms directly on our contact pages.
What are the benefits of using Bob! Desk?
By using Bob! Desk, you benefit from a wide range of advantages, including:
- A platform that centralises all your management
- Certified providers, pre-selected by our Bob! Dépannage network, that you can count on
- Advice and support for your emergencies and technical needs
- A team available for any question: problem identification, price list, recruitment advice… This is our specialty.
What commitment does a Bob! Desk subscription involve?
Bob! Desk has no commitment. Pay monthly or yearly, and you can suspend the service at any time, provided your interventions and online invoices are up to date. For any CMMS question, you can consult the Legal Notice.
How can I make sure the providers integrated into Bob! Desk are of good quality?
The providers integrated into Bob! Desk come from our Bob! Dépannage network. They have been met, tested and approved by our team of experts.
Our tradesperson providers must, among other things, have sufficient experience in their trade, hold the accreditations relevant to their field (a professional licence and insurance) and comply with the Bob! Dépannage ethical charter when carrying out their services (for example, compliance with the price list).
After each intervention, we also ask our customers for their reviews and feedback to ensure the consistent quality of our providers’ services.
We are pleased to count among our clients:
